Return Policy

Returns

Once you have placed your order you are not able to cancel items that have been shipped or return any items that have been opened. You have the right to return other items within 14 days after delivery without giving any reason. If you wish to do this please let us know by emailing us at info@keen-newport.com

Customers are responsible for arranging the method of return and covering the cost of return postage unless the item is faulty or incorrect. 

If you return items in accordance with the above we will refund you the payment received for those item(s) less the cost of delivery. If your order qualified for free delivery, we reserve the right to deduct the value of the shipping service used from your refund.

If the goods are returned in unsaleable condition we may make a deduction from the refund for loss of value of any goods supplied. We will refund you no longer than 14 days after we receive the goods. We will make the refund using the same payment method used when goods were ordered. We cannot process any refunds until we have received the goods. Please email us if you have any queries.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.